In an age of computerized order taking, voice-mail, customer service, touch tones, lengthy phone run-arounds, and lazy government bureaucrats sometimes it seems like you will never get satisfaction when you have a problem. Fortunately, the opposite is true. You just have to make enough noise and the right people have to hear you. This book will teach you how. 51/2"x81/2", 96 pages, softcover.
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